Sometimes during support, our agents might request you to send us your child theme to look into your customizations. You can send us a .zip file of your child theme. Here is how to get it:

1. Install and activate the WP Downloader plugin or the Download Theme plugin
2. In your wp-admin area, go to Appearance > Themes
3. Click the Download button below your child theme. This will download the them in a zip format
4. You can then send us this zip file by uploading it to your support ticket